Avellino Plumbing Privacy Policy
Effective Date: 7/08/2026
Company Name: Avellino Plumbing
Website: https://avellino-plumbing.pro
Phone: 615-429-4481
Email: avellinoplumbing@gmail.com
Address: P.O. Box 229, Thompson's Station, TN 37179
1. Introduction
Avellino Plumbing respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, request service, submit a form, use our chatbot, call us, text us, email us, or otherwise interact with our company.
By using our website or providing your information, you agree to this Privacy Policy.
2. Information We Collect
We may collect personal information that you voluntarily provide, including:
- Name
- Phone number
- Email address
- Service address
- Billing address
- Property information
- Plumbing issue details
- Photos or videos you submit
- Appointment preferences
- Payment-related information
- Messages, emails, call details, and text communications
- Customer feedback and reviews
- Any other information you provide to us
We may also automatically collect certain website information, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on the website
- Referring website
- Click activity
- Form interactions
- Chatbot interactions
- Cookie and tracking data
- Approximate location based on device or IP address
3. How We Use Your Information
Avellino Plumbing may use your information to:
- Respond to service requests
- Schedule appointments
- Provide estimates
- Perform plumbing services
- Contact you about your request
- Send appointment confirmations and reminders
- Provide customer support
- Process payments
- Send invoices or receipts
- Follow up after service
- Request customer reviews
- Send maintenance reminders
- Send promotions or special offers
- Improve our website and advertising
- Train and improve our customer service systems, chatbots, and communication tools
- Analyze website activity
- Prevent fraud or misuse
- Comply with legal obligations
- Protect our rights, property, customers, employees, and business
4. Calls, Texts, Emails, and Marketing Communications
By visiting https://avellino-plumbing.pro, submitting a form, requesting service, calling, texting, emailing, using our chatbot, or otherwise providing your contact information, you agree that Avellino Plumbing may contact you by phone, text message, email, voicemail, direct mail, and digital advertising.
Communications may include:
- Responses to your inquiry
- Service updates
- Appointment scheduling
- Missed-call follow-up
- Estimate follow-up
- Customer service messages
- Review requests
- Promotions
- Special offers
- Maintenance reminders
- Marketing messages
Calls and texts may be made using automated technology, prerecorded messages, artificial voice, or other communication systems where permitted by law. Consent is not required as a condition of purchasing services.
Message and data rates may apply. Message frequency may vary.
You may opt out of text messages by replying STOP. You may opt out of marketing emails by clicking the unsubscribe link in the email or contacting us at avellinoplumbing@gmail.com. You may request not to receive marketing calls by contacting us at 615-429-4481 or avellinoplumbing@gmail.com.
5. Remarketing, Retargeting, Cookies, and Tracking
Avellino Plumbing may use cookies, pixels, tags, analytics tools, advertising networks, and similar technologies to collect information about website visitors and show relevant ads later.
This may include remarketing or retargeting through platforms such as:
- YouTube
- Other search, social media, display, or advertising networks
These tools may help us understand website activity, measure advertising performance, improve our services, and show ads to people who have visited our website or interacted with us.
You may be able to control cookies through your browser settings. You may also be able to adjust advertising preferences through third-party advertising platforms.
6. How We Share Information
Avellino Plumbing may share information with trusted third parties when reasonably necessary to operate our business, provide services, or market our company.
This may include:
- Employees and contractors
- Plumbers and service technicians
- Scheduling providers
- Customer relationship management systems
- Website hosting providers
- Chatbot and AI service providers
- Phone, text, and email service providers
- Payment processors
- Marketing and advertising platforms
- Analytics providers
- Review management platforms
- Financing providers, if applicable
- Legal, accounting, insurance, or business advisors
- Government authorities if required by law
We do not sell your personal information in the ordinary sense of exchanging it directly for money. However, some privacy laws may define certain advertising, analytics, remarketing, or tracking activities as “sharing” or “selling.” Where required by law, you may have the right to opt out of such activity.
7. Payment Information
If you make a payment, your payment information may be processed by a third-party payment processor.
Avellino Plumbing does not intend to store full credit card numbers on its website servers unless specifically disclosed. Payment processors may have their own privacy policies and security practices.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to help protect personal information.
However, no website, internet transmission, email, text message, phone system, or digital storage system can be guaranteed to be 100% secure. You use the website and provide information at your own risk.
9. Data Retention
We may retain your information for as long as needed to:
- Provide services
- Maintain business records
- Follow up with customers
- Resolve disputes
- Comply with legal obligations
- Support accounting, tax, warranty, insurance, and operational needs
- Improve our systems and marketing
Retention periods may vary depending on the type of information and business purpose.
10. Your Choices
You may contact us to:
- Update your contact information
- Request that we stop sending marketing emails
- Request that we stop sending marketing texts
- Request that we stop making marketing calls
- Ask questions about your information
- Request deletion of certain information, where legally required or reasonably possible
11. To Make Requests, Contact Us At
Avellino Plumbing
P.O. Box 229
Thompson's Station, TN 37179
Phone: 615-429-4481
Email: avellinoplumbing@gmail.com
Website: https://avellino-plumbing.pro
12. Text Message Opt-Out
You may opt out of text messages at any time by replying STOP to a text message from us.
You may also contact Avellino Plumbing at 615-429-4481 or avellinoplumbing@gmail.com to request that you be removed from text message marketing.
After opting out, you may still receive non-marketing messages where permitted by law, such as messages related to active service appointments, transactions, safety, or customer support.
13. Email Opt-Out and Unsubscribe
You may opt out of marketing emails by clicking the unsubscribe link in the email or by contacting Avellino Plumbing at avellinoplumbing@gmail.com or 615-429-4481.
Even if you opt out of marketing emails, we may still send transactional or service-related emails.
14. Children’s Privacy
Our website and services are intended for adults and property owners, tenants, businesses, or authorized representatives seeking plumbing services.
We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us at avellinoplumbing@gmail.com or 615-429-4481.
15. Third-Party Websites
Our website may link to third-party websites, review platforms, payment processors, financing providers, social media platforms, or other services.
We are not responsible for the privacy practices, security, content, or terms of third-party websites.
16. Artificial Intelligence, Chatbots, and Automation
Avellino Plumbing may use chatbots, artificial intelligence tools, automated phone systems, automated text systems, CRM systems, and other technologies to help answer questions, collect information, schedule appointments, respond to missed calls, and improve customer service.
Information you provide through these systems may be stored, reviewed, processed, and used to improve customer service, train company-specific workflows, and support business operations.
Please do not submit sensitive personal information that is not needed for your plumbing service request.
17. Reviews and Testimonials
If you leave a review, testimonial, photo, comment, or feedback, we may use it for marketing, website content, advertising, social media, or reputation management unless prohibited by law or unless you ask us not to.
We may display your first name, company name, city, review content, rating, and related service information.
18. State Privacy Rights
Depending on where you live, you may have additional privacy rights under state law. These rights may include the ability to request access, correction, deletion, or information about how your data is used or shared.
To submit a privacy request, contact us at:
Avellino Plumbing
P.O. Box 229
Thompson's Station, TN 37179
Phone: 615-429-4481
Email: avellinoplumbing@gmail.com
Website: https://avellino-plumbing.pro
We may need to verify your identity before responding to certain requests.
19. Changes to This Privacy Policy
Avellino Plumbing may update this Privacy Policy at any time. The updated version will be posted on this website with a new effective date.
Your continued use of the website after changes are posted means you accept the updated Privacy Policy.
20. Contact Information
For questions about this Privacy Policy, contact:
Avellino Plumbing
P.O. Box 229
Thompson's Station, TN 37179
Phone: 615-429-4481
Email: avellinoplumbing@gmail.com
Website: https://avellino-plumbing.pro
